Customer Service Associate

Sterling-Hoffman Executive Search Located in: Illinois
(Private and Secure - Guaranteed!)

Sterling-Hoffman Executive Search Biotechnology Jobs Pharmaceutical Careers


A leading company in the medical device industry is currently seeking a Customer Service Associate to join their team. For the right candidate, this is a fantastic opportunity with great growth prospects. Details:

1) Receive orders from sales representatives through multiple channels, provide transfers to shipping department, and invoice all tickets
2) Maintain daily ticket log which contains pertinent information regarding product & surgery
3) Resolve lot problems, which involve transferring material when necessary to enable processing of tickets
4) Manage implant/instrument loaner sets & processes
5) Ensure strategic planning of loaner program & support for improving inventory turns
6) Analyze customer issues / problems and provide users with written and verbal instructions for best practices and problem resolution
7) Interface and contribute ideas to the team bringing customer perspective
8) Contact sales representatives when information is needed to process tickets and provide information to sales reps as they call in regard to tickets sent in
9) Process customer request for surgeries in a timely manner
10) Inform sales representatives of backorders and process transfers for any backordered items needed for surgery
11) Prioritize and multi-task & meet deadlines in a fast paced environment
12) Develop and maintain strong relationship with sales representatives
13) Report open tickets weekly & process credit memos
14) Other tasks and projects as assigned


  • 1) Appropriate full-time work experience is mandatory (no students or fresh graduates please)
    2) Recent experience in the medical device industry is strongly preferred
    3) Preference will be given to people who have recent experience in customer service

    This role is for someone with high energy levels and great attention to detail. So, if you're looking for a rare and exciting opportunity in customer service and want to do it within a quality company, this could be the perfect role for you!


Sterling-Hoffman is a retained executive search firm that specializes in representing life sciences and technology companies in matters of high impact talent acquisition. Our clients include market leaders and venture capital-backed startups in industries such as: medical device, biotechnology, pharmaceuticals, enterprise software, clinical research, and laboratory services. You may view more of our jobs here: Your privacy is important to us: we will never share your resume without your permission. Please note that only qualified applicants will receive a response. We encourage you to apply for as many jobs as you believe you are a fit for, but strongly suggest that you include your salary information as job seekers who provide salary information are likely to be reviewed sooner. ===================== TAGS: Biotechnology Jobs, Pharmaceutical Jobs, Medical Device Jobs, Biotechnology Recruiter, Pharmaceutical Recruiter, Medical Device Recruiter, Biotechnology Career, Clinical Research Job, Regulatory Affairs Job, R&D / Scientist Job, Product Manager Job, Medical Device Sales Job, Biotechnology Sales Job, Quality Assurance Job, Engineering Job, Laboratory Jobs, Microbiology Jobs, CEO Jobs, Marketing Jobs, Manufacturing Jobs, Oncology Jobs, Cardiology Jobs, Hematology Jobs, Medical Jobs


Seniority Level:
Experienced - Not Management
  Customer Service
Preferred Industry Background:
Managing a team of:
Required Travel:

Base Salary:
Other Compensation:
A superb base salary and bonus structure are available; compensation is commensurate with experience and will be discussed with qualified candidates only.