Customer Service Manager

Sterling-Hoffman Executive Search Located in: California, South Region
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JOB DESCRIPTION

Partial Job Description

1) Supervises and manages all aspects of customer service department and personnel on a day-to-day basis.

2) Builds customer relationships on the telephone.

3) Plans and schedules the work of the customer service department for the most effective utilization of employees, equipment, and material within budgetary, cost and quality standards.

4) Takes telephone/fax orders, verifies orders, enters orders in ERP system.

5) Follows up with customers, fields/forwards customer questions to appropriate personnel or department.

6) Provides sales support in terms of informing customers of sales literature and marketing supplies availability and getting them to customers quickly when requested.

7) Manages customer service personnel and all human resources-related issues, such as hiring, training, counseling, disciplining, performance evaluations, incentive plans, conflict resolutions, to name a few.

8) Works with other departmental heads to improve operating procedures.

9) Performs any other duties as may be assigned by supervisor.

CRITICAL REQUIREMENTS

  • Qualifications / Skills Required 1) University Degree is required; preference will be given to those with degree in relevant field, though all candidates are welcome and encouraged to apply 2) Appropriate full-time work experience is mandatory. No students or fresh graduates please

COMPANY INFORMATION

Sterling-Hoffman is a retained executive search firm that specializes in representing life sciences and technology companies in matters of high impact talent acquisition. Our clients include market leaders and venture capital-backed startups in industries such as: medical device, biotechnology, pharmaceuticals, enterprise software, clinical research, and laboratory services. You may view more of our jobs here: http://www.sterlinglifesciences.com Your privacy is important to us: we will never share your resume without your permission. Please note that only qualified applicants will receive a response. We encourage you to apply for as many jobs as you believe you are a fit for, but strongly suggest that you include your salary information as job seekers who provide salary information are likely to be reviewed sooner. ===================== TAGS: Biotechnology Jobs, Pharmaceutical Jobs, Medical Device Jobs, Biotechnology Recruiter, Pharmaceutical Recruiter, Medical Device Recruiter, Biotechnology Career, Clinical Research Job, Regulatory Affairs Job, R&D / Scientist Job, Product Manager Job, Medical Device Sales Job, Biotechnology Sales Job, Quality Assurance Job, Engineering Job, Laboratory Jobs, Microbiology Jobs, CEO Jobs, Marketing Jobs, Manufacturing Jobs, Oncology Jobs, Cardiology Jobs, Hematology Jobs, Medical Jobs

JOB INFORMATION

Seniority Level:
Management / Supervisory
Function:
  Customer Service
Preferred Industry Background:
 
Managing a team of:
N/A
Required Travel:

Base Salary:
Confidential
Bonus:
Benefits:
Other Compensation:
A superb base salary and bonus structure are available; compensation is commensurate with experience and will be discussed with qualified candidates only.