Customer Service Associate

Sterling-Hoffman Executive Search Located in: California
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JOB DESCRIPTION

A brilliant opportunity exists for an outstanding individual capable of fitting in to this very rewarding Customer Service Associate role. Our client is looking to hire someone who can bring in additional value to the role; so if you're someone who is dedicated, energetic and can ensure thorough attention to detail at all times, this could be the perfect role for you.

1) Process customer orders into the Batch Master System
2) Look-up customer orders / invoices and provide information pertaining to-order / invoice dates, totals, shipment dates and tracking information
3) Process simple credit requests
4) Help consumers find stores near their area or direct them to an online retailer if no stores are available
5) Respond to incoming calls, e-mails and other inquiries to work with customers to resolve issues, answer product pricing, shipping questions, backorders or other order / shipment related issues
6) Create and maintain relationships with business partners and customers and collaborate on shared processed to improve efficiencies
7) Distribute manage care information, stand-alone marketing materials and educational information
8) Deliver all non-messaging activities at the defined frequency and volume
9) Report all activities via various reporting tools within the required reporting time period
10) Perform any other duties as assigned by Supervisor

CRITICAL REQUIREMENTS

  • 1) University degree is required (preference will be given to those with degree in relevant field, though all candidates are welcome and encouraged to apply)
    2) Appropriate full-time work experience is mandatory (no students or fresh graduates please)
    3) Recent experience in the nutritional supplements industry is strongly preferred
    4) Preference will be given to people have recent experience in customer service

    If you imagine yourself working for an excellent company whose employees believe in team work and making great contributions to the industry, this could be a golden opportunity for you.

COMPANY INFORMATION

Sterling-Hoffman is a retained executive search firm that specializes in representing life sciences and technology companies in matters of high impact talent acquisition. Our clients include market leaders and venture capital-backed startups in industries such as: medical device, biotechnology, pharmaceuticals, enterprise software, clinical research, and laboratory services. You may view more of our jobs here: http://www.sterlinglifesciences.com Your privacy is important to us: we will never share your resume without your permission. Please note that only qualified applicants will receive a response. We encourage you to apply for as many jobs as you believe you are a fit for, but strongly suggest that you include your salary information as job seekers who provide salary information are likely to be reviewed sooner. ===================== TAGS: Biotechnology Jobs, Pharmaceutical Jobs, Medical Device Jobs, Biotechnology Recruiter, Pharmaceutical Recruiter, Medical Device Recruiter, Biotechnology Career, Clinical Research Job, Regulatory Affairs Job, R&D / Scientist Job, Product Manager Job, Medical Device Sales Job, Biotechnology Sales Job, Quality Assurance Job, Engineering Job, Laboratory Jobs, Microbiology Jobs, CEO Jobs, Marketing Jobs, Manufacturing Jobs, Oncology Jobs, Cardiology Jobs, Hematology Jobs, Medical Jobs

JOB INFORMATION

Seniority Level:
Experienced - Not Management
Function:
  Customer Service
Preferred Industry Background:
 
Managing a team of:
N/A
Required Travel:

Base Salary:
Confidential
Bonus:
Benefits:
Other Compensation:
A superb base salary and bonus structure are available; compensation is commensurate with experience and will be discussed with qualified candidates only.