Customer Service Manager

Sterling-Hoffman Executive Search Located in: Southern California,  California
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We are on the lookout for a driven individual with a passion for the nutritional supplements industry. One of our clients is looking to add a strong Customer Service Manager to their team:

1) Supervise and manage all aspects of the Customer Service Department and personnel on a day-to-day basis
2) Plan and schedule the work of the Customer Service Department for the most effective utilization of employees, equipment and material within budgetary, cost and quality standards
3) Take telephone and fax orders, verify orders and enter orders into the ERP system
4) Develop relationships with customers, inter-office personnel and outside sales reps to promote goodwill and generate new business
5) Follow up with customers, field and forward customer questions to appropriate personnel or department
6) Provide sales support in terms of informing customers of sales literature and marketing supplies availability and getting them to customers quickly when requested
7) Manage customer service personnel and all human resources-related issues, such as hiring, training, counseling, disciplining, performance evaluations, incentive plans, conflict resolutions, to name a few
8) Identify and resolve department's operation problems
9) Develop and implement SOPs for work and process improvement
10) Work with other departmental heads to improve operating procedures


  • 1) University degree is required (preference will be given to those with degree in relevant field, though all candidates are welcome and encouraged to apply)
    2) Appropriate full-time work experience is mandatory (no students or fresh graduates please)
    3) Recent experience in the nutritional supplements industry is strongly preferred
    4) Preference will be given to people have recent experience in sales and marketing

    Our client provides their employees with support in an environment that promotes growth and success. If you share the same passion, they welcome your application for consideration!


Sterling-Hoffman is a retained executive search firm that specializes in representing life sciences and technology companies in matters of high impact talent acquisition. Our clients include market leaders and venture capital-backed startups in industries such as: medical device, biotechnology, pharmaceuticals, enterprise software, clinical research, and laboratory services. You may view more of our jobs here: Your privacy is important to us: we will never share your resume without your permission. Please note that only qualified applicants will receive a response. We encourage you to apply for as many jobs as you believe you are a fit for, but strongly suggest that you include your salary information as job seekers who provide salary information are likely to be reviewed sooner. ===================== TAGS: Biotechnology Jobs, Pharmaceutical Jobs, Medical Device Jobs, Biotechnology Recruiter, Pharmaceutical Recruiter, Medical Device Recruiter, Biotechnology Career, Clinical Research Job, Regulatory Affairs Job, R&D / Scientist Job, Product Manager Job, Medical Device Sales Job, Biotechnology Sales Job, Quality Assurance Job, Engineering Job, Laboratory Jobs, Microbiology Jobs, CEO Jobs, Marketing Jobs, Manufacturing Jobs, Oncology Jobs, Cardiology Jobs, Hematology Jobs, Medical Jobs


Seniority Level:
Management / Supervisory
  Customer Service
Preferred Industry Background:
Managing a team of:
Required Travel:

Base Salary:
Other Compensation:
A superb base salary and bonus structure are available; compensation is commensurate with experience and will be discussed with qualified candidates only.