Technical Support Specialist

Sterling-Hoffman Executive Search Located in: BC
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JOB DESCRIPTION

Our client is currently seeking a driven and ambitious Technical Support Specialist to join their team. This is a unique opportunity for a highly motivated professional who has a go-getter attitude.

1) Complete method validation and statistical analysis of performance of reagents and instrumentation to make sure that instruments are brought live in a specified time period to meet the customer's expectations but also the company's needs
2) Assist with problem solving for customers covering reagents, kits, procedures, adaptations, software upgrades, and instruments follow company's escalation SOP
3) Perform customer on-site product training and demonstrations
4) Co-operate with the Advanced Technical Specialist for advanced training and trouble shooting throughout the escalation process
5) Complete lot conversion and statistical analysis of performance of reagents and instrumentation to ensure customer converts to new batch of reagents
6) Furnish leads to the Sales Team based upon technical calls and interactions with existing client base to expand current testing menu
7) Perform training and guidance to internal customers
8) Define problems, collect data, establish facts and draw valid conclusions
9) Respond effectively to technical inquiries and customer complaints
10) Work on special projects as assigned by management

CRITICAL REQUIREMENTS

  • 1) University degree is required (preference will be given to those with degree in relevant field, though all candidates are welcome and encouraged to apply)
    2) Appropriate full-time work experience is mandatory (no students or fresh graduates please)
    3) Recent experience in the medical device industry is strongly preferred
    4) Preference will be given to people having recent experience in technical support

    If you find yourself to be a perfect match for this role, you could be just the person to fill the position. Please apply ASAP.

COMPANY INFORMATION

Sterling-Hoffman is a retained executive search firm that specializes in representing life sciences and technology companies in matters of high impact talent acquisition. Our clients include market leaders and venture capital-backed startups in industries such as: medical device, biotechnology, pharmaceuticals, enterprise software, clinical research, and laboratory services. You may view more of our jobs here: http://www.sterlinglifesciences.com Your privacy is important to us: we will never share your resume without your permission. Please note that only qualified applicants will receive a response. We encourage you to apply for as many jobs as you believe you are a fit for, but strongly suggest that you include your salary information as job seekers who provide salary information are likely to be reviewed sooner. ===================== TAGS: Biotechnology Jobs, Pharmaceutical Jobs, Medical Device Jobs, Biotechnology Recruiter, Pharmaceutical Recruiter, Medical Device Recruiter, Biotechnology Career, Clinical Research Job, Regulatory Affairs Job, R&D / Scientist Job, Product Manager Job, Medical Device Sales Job, Biotechnology Sales Job, Quality Assurance Job, Engineering Job, Laboratory Jobs, Microbiology Jobs, CEO Jobs, Marketing Jobs, Manufacturing Jobs, Oncology Jobs, Cardiology Jobs, Hematology Jobs, Medical Jobs

JOB INFORMATION

Seniority Level:
Experienced - Not Management
Function:
  Manufacturing,  R&D / Science,  Engineering
Preferred Industry Background:
 
Managing a team of:
N/A
Required Travel:

Base Salary:
Confidential
Bonus:
Benefits:
Other Compensation:
A superb base salary and bonus structure are available; compensation is commensurate with experience and will be discussed with qualified candidates only.