Investigator Support Coordinator

Covance Inc Located in: Indianapolis,  Indiana
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Covance Inc Biotechnology Jobs Pharmaceutical Careers
 

JOB DESCRIPTION

Work Hours: 8am - 5pm

 

We are seeking an Investigator Support Coordinator to complete the following tasks:

 

  • Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW)
  • Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
  • Assist and support management in the implementation of global processes and procedures
  • Track and report metrics as determined by management in the agreed timelines
  • Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete
  • Act as a liaison for the investigator sites
  • Instill a culture where patient safety is top priority
  • Promptly address patient safety issues and escalate, as needed, for resolution
  • Ensure the investigator’s needs are explored prior to implementation of new processes and procedures
  • High school diploma or equivalent is required
  • Ability to work independently
  • Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)
  • Strong verbal and written skills
  • Attention to detail
  • Customer service experience
  • Critical thinking and problem solving skills
  • Previous healthcare, medical or laboratory experience
  • Two year degree and/or Medical Assistant (preferred)
  • Strong demonstration of high volume high pressure work experience
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CRITICAL REQUIREMENTS

COMPANY INFORMATION

Covance Inc. is proud to be the only drug development company with a full range of research and development services—from lead optimization, to commercialization and life cycle management. Covance, headquartered in Princeton, NJ, is the drug development business of LabCorp with global operations in more than 30 countries.

JOB INFORMATION

Seniority Level:
Experienced - Not Management
Function:
  Clinical Research / Affairs,  Investigator
Preferred Industry Background:
 
Managing a team of:
N/A
Required Travel:

Base Salary:
Confidential
Bonus:
Benefits:
Other Compensation: