Clinical Applications Support Analyst IV

Covance Inc Located in: Princeton,  New Jersey
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Covance Inc Biotechnology Jobs Pharmaceutical Careers
 

JOB DESCRIPTION

Covance is seeking the role of Clinical Applications Support Analyst IV to join us as we pursue to help to bring the miracles of medicine to the market sooner. The operational activities of this Analyst Support team is to provide 24x7x365 with physical onsite presence in major acute facilities with remote/virtual support for geographically dispersed locations and is able to function independently with minimal oversight and direction as well as provide mentoring support. This Analyst should be experienced in aspects of healthcare related information systems but not limited to the following:
•Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines.
•Complete non-problem service requests (such as dictionary loading, data extracts) in accordance with established team processes.
•Develop, execute and document plans to test system modifications and/or data integrity as a role in change control processes within planned projects or problem resolution activities.
•Develop and maintain technical and user documentation.
•Conduct thorough system analysis and / or comprehensive software/systems programming.
•Provide off-hours and / or escalated support through participation in rotating pager coverage 24 hours a day, 7 days a week. Occasionally travel to other business unit locations to train on system and customer specifics.
•Identify, collect, analyze and report on metrics surrounding application, system and database performance, problem resolution performance and resource management.
•Analyze data and use it to present solutions to problems.
•Work with IT and the business to define technical solutions
•Ability to mentor staff and lead project teams
•Assist management by performing other duties as assigned, including but not limited to conducting training, assisting teammates.
•AngularJS and JavaScript experience a plus
•No SQL experience a plus

CRITICAL REQUIREMENTS

COMPANY INFORMATION

Covance Inc. is proud to be the only drug development company with a full range of research and development services—from lead optimization, to commercialization and life cycle management. Covance, headquartered in Princeton, NJ, is the drug development business of LabCorp with global operations in more than 30 countries.

JOB INFORMATION

Seniority Level:
Experienced - Not Management
Function:
  Clinical Research / Affairs
Preferred Industry Background:
 
Managing a team of:
N/A
Required Travel:

Base Salary:
Confidential
Bonus:
Benefits:
Other Compensation: